Property Management Onboarding

The onboarding process includes the following: 

• An in-person OR Zoom consultation to discuss your property(ies) and go over the level of service you can expect from our property management division

• Review of your current lease – We will assist with your compliance with the city 

• Set up your account – includes paperwork, setting up direct payment information, and uploading all lease paperwork, property details, and contact information to our property management system

• Introduction to tenants/initial walk-through of property – an appointment to meet the tenants and tour the property

  • Instructions are given to Tenants on how to make payments and maintenance requests

• Key Legacy Realty will provide a lockbox for each property

Monthly Management Duties

Below are some of the management services you can expect from us:

• Collect all rent and utility bill payments, plus additional charges (such as late fees) from tenants when such amounts become due 

• Collect and account for security deposits under applicable  law 

• Negotiate and resolve disputes of tenant 

• Schedule bi-annually property inspections and report the property’s condition to the Owner 

• Coordinate the performance of maintenance 

• Install/change lockboxes* for property access by broker & vendors 

• Enforce rules of occupancy 

• Section 8 Certified 

• Robust Owner Portal- Owners can view leases, applications, various reports, income statements, invoices, and maintenance requests made for  properties 

• Send out monthly rental statements to owners 

• Facilitate turnovers